Shipments and returns
Your pack shipment
Packages are generally dispatched within 1-2 days after receipt of payment (please consult before for large orders or if units in stock) and are shipped via UPS with tracking.
Shipping fees include handling and packing fees. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. In case of any damage while the shipping you should open a claim with UPS.
We ship products from Madrid, Spain. Take care of this for manage properly the taxes in your customs shipping country with UPS or with your customs agent. We always declare 100% of the value in the attached invoice.
Click and collect
There is a shipping method called Click and collect. This only will be used in case you can come to our place for pick up your order for free. Also when you want to include a new order to an existing one, having this one the shipping paid.
Returns
You can return your order up to 30 days of receiving the order. Everything should be packed exactly as when it was received and not used, not connected a battery or connected to any computer. Shipping cost of returning the products to us will be at your own expenses. Please include your order reference written in a paper inside the package. In case of any error in the shipment receiving something wrong or not in your order list please write us to contact@siliconbirds.com